My mic get disconnected when Im playing

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Please give us the following info:

What console?

What controller model?

What firmware is on your K2?

What color is the LED on the K2 when your controller disconnects? Please confirm the controller is disconnecting, not just the mic.

Reply to:

Its a Xbox one series s, the control as well of the console and my k2 is updated, my controller doesn’t get disconnected, just the mic stops working after a minutes (hyperX alpha) and i have to use another controller or connect and disconnect the keymander so the mic works again but it’s the same after some minutes

Reply to:

Its a Xbox one series s, the control as well of the console and my k2 is updated, my controller doesn’t get disconnected, just the mic stops working after a minutes (hyperX alpha) and i have to use another controller or connect and disconnect the keymander so the mic works again but it’s the same after some minutes

Reply to:

Do you have an Xbox One controller you can test to see if it has the same problem when connected to your Series S?

Reply to:

sure, let me try

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Were you able to test and if so, what did you find out?

Reply to:

Were you able to test and if so, what did you find out?

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Forget it, I was just in a match and again the mic stops working and I had to disconnect and connect de key2

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Do you have external power connected to your K2?

Which firmware is currently installed?

What game are you playing?

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No, I’m not

1.2.113.006

Raimbow Six

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srry i didn’t realize the question, yes the external power is my Xbox one series S and still having this issue every 5-15 minutes and its very annoying, a friend that just bought the key2 too(cuz I recommend him to do it) have the same issue and im really thinking about switching to xim because I can’t comunicate to my teammates in a middle of the match just because u don’t wanna fix that and u don’t even respond my message so thank u for nothing